One more training from NCJTC (and you don’t have to go to Pine Ridge, South Dakota for it, unless you want to!):

Verbal De-Escalation and Conflict Resolution
August 21 | Pine Ridge, SD
September 20 – 21 | Live Online
October 25 – 26 | Live Online
December 13 – 14 | Live Online


Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes.
Avoid potential conflict both professionally and personally by learning to organize your thinking and responding calmly. Consider the approaches you can take to prevent and respond to verbal conflict. Explore the communication process, conflict prevention, and understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts.