Verbal De-Escalation and Conflict Resolution

Verbal De-Escalation and Conflict Resolution

March 6 – 7 | May 29 – 30 Live Online Instructor Led Training

Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes.
Avoid potential conflict both professionally and personally by learning to organize your thinking and responding calmly. Consider the approaches you can take to prevent and respond to verbal conflict. Explore the communication process, conflict prevention, and understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts.

Info and registration at the NCJTC site: NCJTC – National Criminal Justice Training Center (fvtc.edu)